International and National Shipping, Terms and Conditions
48 Hour Approval
We will ship via TNT/FedEx or other carriers any instrument in our inventory totally pre-paid, on 48 hour approval. Usually all shipping costs and insurance are paid by the buyer. Returned instruments are the responsibility of the buyer until received and inspected by Violines de Luthier.
We can easily arrange for most of our instruments to be sent directly to you for a 48 hour approval.
Simply inform us by email and we will arrange it for you. Once the instrument arrives you can enjoy it for a full two days before deciding whether to buy. If you decide to keep the instrument just let us know. If for any reason it is not exactly what you were seeking, simply return it in the same condition as received for a full refund (less any wire fees/bank charges or card fees or custom duties and shipping costs).
Instruments are sent to you fully insured. You are responsible for all damage to the instrument from the time it is received by you, until returned to Violines de Luthier in the same condition as received. If returned it is highly recommended that you insure the instrument for its full value. Instruments must be returned by overnight or second day air carriage: TNT/FedEx, UPS, DHL. Client is responsible for all shipping charges (both directions if applicable) and foreign clients are responsible for all duties.
In-store purchases do not qualify for the 48-hour approval period.
30 Day Exchange
Within 30 days from date of purchase, Violines de Luthier will exchange any instrument bought from our inventory for another instrument that we own of equal or greater value providing the instrument is returned in its original condition.
Instruments we specifically order or customize for you cannot be returned.
Payments can be made by wire transfers, but we also accept credit cards (Master Card, VISA) and PayPal. Please contact us for details.
Violines de Luthier offers international shipping service for all countries and regions. We usually ship via TNT/FedEx for international services because they deliver effectively and safely to most places and treat our merchandise with care.
Below are listed the current estimated fees for main regions. As actual rates are based both on size of package as well as weight, the following figures are only meant to provide you with an approximation of expected shipping costs. We also need your exact address to provide you an accurate shipping budget.
Ask for a budget: firstname.lastname@example.org